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Enterprise Asset Management
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 The ISO View of Software Asset ManagementOverview With the release of the long-awaiting ISO standard for software asset management (SAM), organizations now have another reference to guide the development of business practices for SAM. The ISO standard provides a structure that focuses on the policies, processes and procedures that need to be present in order to accomplish SAM goals. Part 1 of the standard, published in May, 2006, identifies risk management, cost control and gaining competitive advantage as the three goals that can be achieved through proper execution of the processes for SAM. Whether your organization is pursuing those specific goals or has other priorities for the software asset management program, the standard offers a set of outcomes that can help build project task lists, requirements lists for product reviews or internal audit criteria.How Do I Use the ISO Standard? Like all standards, ISO 19770 provides a universal base upon which programs can be built, identifying outcomes and integrations that all programs should include. The next level of detail, the actual “how to,” is not offered in a standard because that level must incorporate the specific characteristics of an organization. Characteristics that impact the execution of a SAM program include the culture of the organization, the technology environment, the processes already in place and the opportunity for automation. To determine compliance to ISO 19770, organizations must relate their current processes to the structure in the standard and then assess compliance. Finally, the organization develops an action plan to fill in any gaps uncovered by this review.For a complete understanding of the ISO 19770, a copy of the standard can be purchased from ISO (http://www.iso.org) or ANSI (http://webstore.ansi.org) and search for ISO 19770-1:2006. The conceptual framework for the standard is broken into three categories. For a brief overview, click on your area of interest:
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