End users typically run many different applications at the same time on their workstations. This is important to get an understanding of what “windowed” applications are being utilized. But what if the application is minimized all the time? It is not enough just to know that the application is running. It is imperative to understand the level of “interaction” end users have with their applications. Eracent's Software Usage solution provides the detailed usage metrics to understand and answer your critical utilization questions:

• How long were applications open? When did they start and stop using them?
• Are users launching applications once and leaving them open and unattended all week long?
• What if a user uses multiple machines? Eracent offers a User Usage report for user based licensing (regardless of the machines used), the User Usage report details usage for specific users, regardless of the machines used.
• Which applications are “in focus” and being interacted with?
• If an end user is not typing into an application, why is it open? Is there a free reader version available? Do I need the full feature version if no typing occurs within the application?
• Need more detailed information? Eracent's Software Usage option gathers the interactive user usage data needed to understand the “intensity” of usage of applications. Details such as mouse clicks, keystrokes and window focus time provide the detail needed to make smart decisions.