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About Us


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Background

Eracent Inc. develops and sells a comprehensive suite of IT asset management solutions for enterprise level organizations. Serving all industries in both domestic and international markets, Eracent's core business strategy is to develop technologies that provide a rapid return, ease of use and complete access to the precise data needed by IT professionals to manage complex IT infrastructures. With a unique combination of leading technology and real-world business acumen, Eracent, Inc. helps organizations govern their assets to maximum benefit, evolve their business practices for constant improvement and simplify through integration and a total lifecycle perspective.

World Class Customers

The Eracent product line was originally designed to operate in very large networks, consisting of over 200,000 scanned devices. Eracent products are particularly well suited for use by very large organizations and organizations dealing with the complexity of multiple platforms, stringent security requirements and a broad software library. With its first customer as Lucent Technologies, Eracent targeted the Fortune 500 companies and US government agencies who clearly understood Eracent’s value proposition. Now spanning a broad array of industries, Eracent has become a trusted solution provider in many of the world's largest organizations.

A Customer-Driven Roadmap

Eracent's development roadmap is customer driven. By that we mean that the product enhancements and new products are based on stated customer demand. The pressures of regulatory compliance, whether for Sarbanes Oxley, HIPAA, Basel II, WEEE and other industry and regional legislation translate into specific requests for functionality that Eracent not only incorporates into the products, but anticipates prior to demand wherever possible. Organizations are also generating new requirements as they respond to pressures to meet financial and security goals by broadening and maturing their IT asset management business practices. Consequently Eracent consolidates these inputs and schedules enhancements and new products to meet those demands. As the new products and product revisions are released, the acceptance of new functionality is very high, thus accelerating sales of new products and maintaining a 100% renewal rate on annual maintenance.

Company History

Eracent developers began building what is now known as the EnterpriseAM auto discovery and asset management process in 1996 in conjunction with Lucent Technologies. The purpose of the development effort was to provide Lucent with an automated means to inventory the entire scope of IT assets deployed across the Lucent network worldwide. At that time the Lucent network consisted of nearly 200,000 desktop and laptop computers running a combination of Microsoft operating systems and applications, along with network servers and engineering workstations running various versions of the UNIX operating system.

Since 2000, Eracent has been offering a commercialized version of the discovery software that was successfully deployed at Lucent. It was offered for license on the open market as EnterpriseAM. With that successful commercial launch, Eracent has continued to address customer business and technology needs, applying world class development, testing and support techniques to a suite of products. Today Eracent's average customer has over 20,000 computers in their networks and Eracent's largest customers have over 150,000 client systems in their networks.

Eracent's Corporate Vision and Customer Mission

Eracent's focus and vision has consistently been the development of the most accurate, useful, cost effective IT asset management technology worldwide. As Eracent's core competence is in the area of large scale IT asset management technology, the company commits to providing products that interface and interoperate with other network solutions so that organizations can maximize their investment in all of their systems.

Eracent is unique within the IT asset management business. By listening to our customers, the company has focused on IT asset management as an integrated set of business practices, bridging the gap between business needs and technology. With this crucial understanding, the company’s products produce accurate and comprehensive IT asset inventories while making tactical and strategic assessment of the IT spend readily available and easily understood by management.

Eracent has the advantage of superior technology that allows the company to respond to requests for specific features required by our customers. Rather than forcing customers to work with a customized version, Eracent incorporates the new features into the standard products. Eracent recognizes the need to support its customer's business practices, and evolves the product offerings to grow with the changing pressures of today’s organizations.

Eracent's Core Values

Customer Service: Eracent is a totally customer- centric company. Responsiveness, resourcefulness and practical solutions drive our company. Eracent works at building strong relationships with our customers and solicits customer participation.

Ethics: Integrity and ethical practices characterize our relationships with customers, partners and employees.

Work: Eracent people work hard and work smart to insure timely delivery and implementation of Eracent solutions to insure customer satisfaction.

Financial Stability: Eracent manages company growth and the choice of markets to focus on the profitability necessary to insure long term successful relationships with our customers. Eracent is debt free and is 100% employee and officer owned.

Employee Training: Eracent provides continuous employee training and tools for professional development.

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